Basic Questions

Online Medical Diagnosis

Online Medical Diagnosis FAQ’s

1. What type of patients can you help?

Many people are now looking for help from traditional Chinese medicine. We can help the patients of chronic diseases which have been diagnosed as to be without any radical cure; patients whose diseases have been diagnosed to be extremely serious and who hope to find another way out in traditional Chinese medicine; patients who do not want to undergo surgical operations and wish to be subjected to some “conservative treatment”; and patients who are convalescing in hospital after surgical operation or after being hospitalized and who choose traditional Chinese medicine as auxiliary treatment or for health-care purposes. There are other people, who are of the opinion that traditional Chinese medicines can be used for “regulation” of their bodies and they hope to take herbal drugs for routine health care so as to improve their individual constitutions.

2. Why do I need Chinese medicine diagnosis?

We all want to improve our ability to detect and assess health problems at home before they become so serious that we need to consult medical professionals.Western medical examination costs are expensive, the doctor often difficult to give a comprehensive, natural, safe treatment options for psychosomatic discomfort.

Chinese medicine supplies the missing tools for addressing the sick person rather than the person sickness. The Chinese approach to health evaluation is especially effective in assessing what Westerners call psychosomatic or partly psychosomatic illnesses.  The ability it gives us to discern potential structure damage before it occurs makes Chinese medicine remarkable effective in preventing illness, slowing its progress, or minimizing its eventual impact.

3. Do I need Chinese Medicine?

In Western medicine, the primary treatments involve chemical medications and/or surgery. As effective as this approach often can be, it requires heavy reliance on outside professionals, which frequently can leave patients and caregivers feeling helpless and hopeless to contribute to their own well-being.

Western Medicine said that a lot of disease is difficult to cure, chronic disease patients had to take prescription drugs for a long time, but chemical drugs have a lot of side effects.

Chinese medicine not only provides a wider range of perspectives on human health but also gives us a much larger personal role in tending it. No matter what lifestyle we lead, what environment we live in, or what illness we're treating, we can develop a better, more beneficial understanding of our own natural selves and the natural selves of the people we love through Chinese medicine. As we do, we can also learn to care for ourselves and others more effectively. It's an exciting, highly gratifying endeavor, and the power to do it lies right in your hands!

4. What is treatment based on syndrome differentiation of TCM?

The idea of conducting treatment of a disease on the basis of overall analysis of symptoms and signs, including the cause, nature and location of the illness and the patient’s physical condition, is the crystallization of thousands of years of medical practice in China and has served for centuries as the guiding theoretical principle of traditional Chinese medicine in both prophylaxis and disease treatment.

This type of treatment, which is based on initial identification of the pattern of the disease being treated and which stresses that the diagnosis be made by observing the organism’s reflection in its entirety, embodies a mode of clinical thinking that advocates individualization in diagnosis and treatment.

After we received your Lists, the traditional Chinese medical practitioner, basing his/her work on the data collected, makes analysis and synthesis to discern the cause and nature of the disease, which is generally at a certain place of the body or, instead, may be a systemic disease, elucidates the relationship between the pathogenic evil and the patient’s healthiness, and through generalization comes to the diagnosis.

Evaluation of a syndrome not only includes the cause, mechanism, location, and nature of the disease, but also the confrontation between the pathogenic factor and body resistance. Treatment is not based only on the symptoms, but differentiation of syndromes. Therefore, those with an identical disease may be treated in different ways, and on the other hand, different diseases may result in the same syndrome and are treated in similar ways.

5. How do you ensure that your diagnosis is accurate?

The doctor will write the medical reference report according to the lists you submitted. You have to fill in the lists carefully and in great detail. If you are not sure whether your self-inspection is accurate, please upload your photos or video taken in the light of nature.

If you need to make a further description of your state of illness and symptoms, please write it in the statement.

6. Why are there so many questions?

The TCM diagnosis is a determination of the nature of a disease and the state of health of the patient based on information collected through inspection, inquiry, and examination.

The ten questions recommended by Zhang Jie-bin (1563-1640) for a physician to ask his patient while making diagnosis are: (1) about chills and fever; (2) perspiration; (3) head and body; (4) stool and urine; (5) food and drink; (6) chest and abdomen; (7) hearing; (8) thirst; (9) past illnesses; (10) cause of present illness. In addition, inquiry should be made about the efficacy of the medicine taken, about menstruation in women, and history of smallpox and measles in children.

7. What does a doctor need to inspect?

The TCM inspection is an examination by using the eyes, including inspection of vitality, complexion, expression, behavior, body surface, tongue, excreta, secretions, etc.

8. How much does it cost?

1.General clinic: you only have to pay $35 to get a medical reference report from your Chinese Medicine Practitioner. This report will provide a complete summary of traditional Chinese medicine diagnosis and a medical treatment plan, herbal formula and relevant standardized knowledge of traditional Chinese Medicine for patients to have more knowledge of disease prevention and control. You still can communicate with the attending practitioner after receiving the report. We will maximize the satisfaction of patients about their right to know.Please log in your account to read a sample report.

2.Special clinic: If you feel that your state of illness is complicated and you want to be given priority, you can choose the special clinic. We can arrange a consultation with traditional Chinese medicine experts and send you a medical reference report as soon as possible. The cost of this service is $46.

9. How long do I have to wait to receive a medical reference report?

We only employ full-time doctors with the Chinese Medicine Practitioner Certificate and they work 8 hours a day 5 days a week, so we don't have a huge team of doctors at present. If you choose the general clinic, you need to wait 1-3 days to get the report.

10. Can I get anything for free?

Yes, you can! When your condition is stable and your Chinese Medicine Practitioner has a comprehensive understanding of the symptoms and condition of your illness, you can choose to submit a free “Only constitution list” with your statement and attachments after you get your doctor's approval. Because your doctor needs to get a prescription for you after receiving your List.

11. Can I get a discount if I need to buy herbal medicines?

Yes, you can. Please read our referral plan after logging in. You have a chance to pay less.

12. Can I choose another Chinese Medicine Practitioner?

Yes, you can. If you choose a general clinic, our system will allocate a Chinese Medicine Practitioner for you, if you want to change a doctor on your return visit,you need to indicate it in the Statement of the Symptom List that you will submit.

13. Why do I need to fill in the address?

Correspondence between humans and the universe is one of the basic theories in traditional Chinese medicine according to which the physical structure and physiological phenomena of the human body as well as the pathological changes are in adaptive conformity with the variations of the natural environment, and hence in diagnosis and treatment the influences of environmental factors such as climatic conditions and geographical localities should be considered.


14.Why do I need a Tongue Diagnosis?

Your tongue is the most prominent indicator of your level of health and any disorder has an effect on the color, texture, appearance, and coat of your tongue.

By examining your tongue a trained medical practitioner under the Traditional Chinese Medical system can easily pinpoint the problems in your body and prescribe the right medicine to you. The tongue diagnosis has been one of the principal ways of diagnosing under this system of medicine for centuries. It has become the basis for success of the Chinese medicinal system in treating almost all diseases.

Thus by taking the right images of your tongue and sending them to me, you can now be sure about getting the right and most precise diagnosis of your diseases and disorders together with the most accurate prescriptions for the diseases you are suffering from.

15.How can I take images of the tongue for Tongue Diagnosis?

1.The best time to take the images of your tongue is in the early morning before taking your breakfast
2.Be at a place where there is natural light
3.Have a person with you who knows how to take clear photographs (or video) in natural light with the right photographic equipment for getting distortion-less images of your tongue
4.Stretch your tongue as much as possible
5.Hold your tongue outside your mouth so that the color, shape and coat on the tongue are clearly visible
6.Take the photograph and see if the above are clearly present in the image

Send the image to us so that the Chinese doctor can see your tongue in the Photo and diagnose your disease.

16.How to take Chinese medicine and Western medicine at the same time?

If you are taking western medicine and want to try Chinese medicine therapy, the administering time of doses can be separated by one hour between Chinese medicine and Western medicine.

If you feel positive effects after taking Chinese medicines, gradually reduce the use of western medicine until you completely stop taking it.

17.Is it necessary to do physical examination and diagnosis in Western medical clinic?

Yes! It is necessary.
Chinese medicine serves as the perfect companion to Western medical science, which tends to focus more technically on the particulars of a specific illness or condition.
The core difference between Western and Chinese medicine lies in their concept of the human body. The two traditions take two different approaches. It isn't that one approach is false and the other is true. Instead, each offers a different perspective that has its own validity and its own limitations. When we combine the two approaches in our personal and family health care, we can get the best of both worlds.
Most of you are likely to be far more familiar with the Western perspective than the Chinese one, since you have grown up in a Western culture and have always relied on Western forms of health care.
As a doctor trained in both Western and Chinese medicine, I've found that combining the two systems provides the finest most thorough, and most humane health care possible.
(Writer: May Loo, M.D., Clinical Professor. This article is excerpted from “East West Healing-Integrating Chinese and Western Medicines for Optimal Health”)

Chinese Medicine Knowledge & Tongue Diagnosis

1. Why is “yin vs. yang” so important in traditional Chinese medicine?

To people who are familiar with Western medicine, traditional Chinese medicine is quite abstract.  Look at the picture of Galaxy.  Isn’t the Galaxy like a gigantic revolving wheel?  Aren’t all the planets revolving around the Sun and turning simultaneously each on its own axis?

Again, let’s take a look at our Earth.  It’s very hot on earth in summer.  But, if you fetch a bucket of water from a well, you’ll find that the water of the well is quite cool.  In winter it is very cold on earth.  The water in the well may have frozen, but miners working in a coal mine feel very hot.  In spring, plants grow and blossom, but in autumn, trees generally shed leaves.  Don’t such phenomena of Nature seem to show as if there were two kinds of energy on earth which are circulating and transforming into each other?

I invited you to observe the universe and the earth not for the purpose of inducing you to learn astronomy, but in order to show you that since the circulatory motions within the human body are invisible to the naked human eye traditional Chinese medicine can only resort to analogy with the universe to enable you to conceive and comprehend the internal workings of the human body.

By observation of the great Nature, ancient Chinese came to realize that man, being a part of Nature, must obey the laws of Nature, and so they put forward the view of “correspondence between human beings and the natural environment”, of which the simplest example is that a person generally enjoys good health if he/she gets up to work when the sun rises and stops working to rest when the sun sets.

By making such observations, ancient Chinese people came to understand that man is a product of Nature and there are circulatory motions within the human body akin to those of the heavenly bodies in the universe; that such motions require energy, which is of two types: yin and yang according to the direction of flow of the energy and that the human body tends to be in good health if the two types of energy which transform into each other in circulatory motions are equivalent and that the human body will suffer from various diseases if such equivalence is lacking.

2. What after all is “qi” of traditional Chinese medicine?

Let’s again make observations of the universe.  Air is invisible, but don’t you feel its power whenever there is a typhoon raging?  From observations, ancient Chinese realized that in air there must be matter which carries energy.  They came to the conclusion that since man depends on food, water and inhaled air for the energy required by the human body the energy is produced by all the three of them. This energy is what traditional Chinese medicine calls “qi and blood”. The circulatory motions within the human body for the maintenance of equivalence between yin and yang need to depend not only on the energy of the tangible blood for propulsion but also on the invisible energy qi, which may also be represented as the functional activities of viscera such as the kidneys, expressed traditionally as the “kidney qi”. The term qi denotes additionally man’s vital energy, which is the life-power.

3. Does the human meridian system, which consists of channels and collaterals, really exist?

Don’t astronomers tell you that all the planets in the sky have their respective orbits of motion?  However, if you confine your range of observation to a small space and limit your objects of observation to only one planet for a short length of time, can you see its orbit?

In the view of traditional Chinese medicine, a human being is a small universe. The existence of the human meridian system with its channels and collaterals was discovered by incessant observations of an entire human being and by summing up the results of such observations.  The meridian system in the human body is no other than an intangible system of definite and interconnected passages through which qi is transmitted.  It certainly cannot be seen by means of dissecting a cadaver, because in that way anatomy would take as its object of study only a lifeless body of flesh.  The theory of the human meridian system has been demonstrated to be correct in the course of medical practice of thousands of years. The system of deep-breathing exercises, acupuncture and moxibustion, and the traditional Chinese medical massage were all developed in accordance with the theory of the human meridian system.

4. Can you explain "correspondence between humans and the universe" more?

Traditional Chinese medical scholars discovered thousands of years ago that there exist close relationships between man and time and between man and the seasons.

Early in the morning, when the sun rises, the body is ready to perform functional activities.  Some of herbs have the effect of making warmth take ascendancy in the body, they can strengthen the spleen and warm the stomach, encouraging more strenuous performance of functional activities if they are taken in the forenoon, whereas in the evening, when the sun sets, the power to perform functional activities within the human body subsides, it will be better for a person to take some herbs which have the principal effect of replenishing body fluids and so will moisten the throat, clear the body of dryness and heat, conducing to a good rest.

Do you know why so many healthy people hurry to the lavatory early in the morning to make stool?  Traditional Chinese medicine discovered that there are l2 channels in this meridian system and that each of these channels, i.e. meridians, has its primary time of the day for passage.  As 5-7 o’clock in the morning is the time at which the flow of vital energy of the body enters the big-intestine meridian, a great number of people feel the urge to defecate.  Incidentally, why do some people speak of the need to “adjust the time difference”?  That’s because passage of energy through each channel is connected with the time of the day.  When a person arrives at a new place, he/she instinctively feels a need to make some adjustment of his/her daily habits in order to adapt to the change in the body of the primary time for passage through each of the channels, or meridians.

5. How is it that practitioners of TCM can assess a patient’s internal health condition by inferring from his/her external characteristics?

Let’s take as an example the simple case of assessing the internal condition of a watermelon when you want to buy one from among a great multitude of watermelons at a stall in the market. In China a stallholder usually offers customers his gratuitous service and so you will have a good choice made for you.  A person who has engaged in planting or selling watermelons all his life knows how to make the best choice simply by relying on his experience.  Similarly, a medical practitioner can assess a patient’s internal condition visually by relying on his/her personal experience, in addition to using  his/her knowledge of traditional Chinese medicine, which is indispensable even in this case for no other reason than that traditional Chinese medicine is a natural science with a long history of development through incessant observation and practice.

6.Why do traditional Chinese medical practitioners speak so often of “regulating”?

In traditional Chinese medicine, treatment consists of “three-tenths in therapeutic attention and seven-tenths in resting and nourishment”. Resting and nourishment is no less than “regulating”.  The essence of the method of treatment is to alleviate the symptoms at the onset of the illness and to tackle and eradicate the root cause of it when the patient’s condition becomes stabilized, which means that the regulating method is used at a later time for the purpose of restoring proper functioning to the internal organs.

7.Why does traditional Chinese medicine emphasize regulating spleen and stomach?

The clump of nerves of every organ leads to the stomach, which means that a person depends on food and its digestion and absorption for the nourishment of the entire body.  Traditional Chinese medicine says that spleen and stomach can produce vitality, which is fundamentally the same as saying that they give rise to the person’s life power.  Since the stomach is in the middle of the human body, traditional Chinese medicine speaks figuratively of the vitality produced by it as “vitality in the form of a shaft” and indicates explicitly that if that shaft revolves with great force it can bring into rotation the “wheel”, by which is meant figuratively the whole body of the human being.  Therefore, life power will abound when there is sufficient vitality.  No doubt, if the medicine and the supplemented nourishment cannot be absorbed by the body via the stomach, life will come to an end

Therefore, the fundamental principle of traditional Chinese medicine is striving for the preservation of vitality.  When faced with a doubtful, , tough clinical problem, the first therapeutic method that comes to the practitioner’s mind is naturally based on regulating spleen and stomach so that the feeble patient might have more vitality produced, which means to have more life power restored to him/her.

8.Why does TCM emphasize replenishing the body fluids and nourishing the kidneys?

The meaning of the word kidney in traditional Chinese medicine transcends by far in scope that of the kidney as a visceral structure in modern medicine. In traditional Chinese medicine the kidney is given the title of "prenatal root source of the human body". The so-called root source denotes the foundation of life.

The kidneys are responsible for storing the essence of life and transforming corpuscular material. The five internal organs (heart, liver, spleen, lungs, and also the kidneys) all depend on the kidneys for congenial warmth. Adequacy of the essence of life in the kidneys and the glow of vitality of the kidneys are the basic guarantee of a person's long life, perennial youthful looks and unfading appearance.

If the warming power of the kidneys is not adequate for providing congenial warmth to the whole figure, then the body feels chilly, the limbs feel cold and the complexion is pallid. If there is not enough essence of life in the kidneys to nourish the whole body, then hair, both fine and gross, falls off, teeth shake, and the complexion withers early. If there is a deficiency of essential body fluids in the kidneys, an internal heat induced by that deficiency flares up inside the body and the cheeks are seen to become abnormally red because of the hectic fever. If the deficiency-induced heat dies down, then a water-induced cold becomes rampant inside and the complexion is seen to be darkish. An ample supply of the essence of life in the kidneys is the cause of hair being lustrous, while a deficiency of vital energy in the kidneys entails albescence of hair, both fine and gross, and its shedding.

9.Why should herbal medicines be classified as having the hot, cool, etc. property respectively?

Traditional Chinese medicine evaluates a certain plant or mineral on the basis of its effect on the human body. Traditional Chinese medicine describes these drugs, including our daily foods, in the following respects:  nature, taste, meridian tropism, acting direction, and toxicity.
There are hot, warm, even, cool, and cold drugs which are classified according to their therapeutic effects. For example, the ginger we eat is hot, while mutton is warm.  As a further example, if a person has got herpes simplex, which usually occurs as a concomitant of fever, it is said that he/she is afflicted by a heat toxin and that a cool drug is needed to clear the body of the heat toxin.  If that person should eat some roasted dish, he/she might find on the next day that his/her illness became more serious.  Therefore, the cooking method can change the property of a food.  Many people like to eat fruits or even cooked dishes taken direct from the refrigerator.  This habit might increase the pathogenic cold in the stomach, and we have the right to say that refrigeration changes the property of a cooked dish.

10.What does drug meridian tropism mean?

This means classification of drugs according to the meridian(s) on which their therapeutic action is manifested, e.g. Radix Platycodi and Radix Asteris are grouped under the lung meridian because of their antitussive effect in cases of lung diseases. Let’s take as another example a woman who does not secrete enough milk to feed her newborn baby. In order to solve the problem, she need only take the herbal medicine “seed of cowherb” (Vaccaria segetalis), which acts on the meridians of liver and stomach, which are closely connected with the breasts.  This herbal medicine is used as a galactagogue. The woman will have her lactation increased by adding an appropriate amount of it to her meat or fish soup.

11.What does drug acting direction mean?

There are four directions, or trends, of drug actions.  They are: ascending, descending, floating and sinking.  The ascending and floating drugs have an upward and outward effect, and they are used for activating vitality, inducing sweating and dispelling cold, while the descending and sinking drugs, which have a downward and inward effect, are used for achieving tranquilization, causing contraction, relieving cough, arresting emesis, and promoting diuresis or purgation.
In the case of postpartum abdominal pain, for example, the practitioner may advise the patient that Chinese angelica, mutton and ginger be boiled together to make a soup for her to eat, and it will happen most probably that her illness will be cured. Why? Because this woman has lost too much blood. She needs to have the vital energy of her liver replenished. In the circulatory motions within the human body the meridian of the liver conduces upward. When the vital energy in the liver meridian does not flow upward but tends downward, the symptom shown is abdominal pain.  Chinese angelica can warm and tonify liver blood, mutton can warm and tonify vital energy in the liver, and ginger can dispel pathogenic cold in the body.  When the blood of the liver has been nourished and tonified together with the vital energy, the hepatic vital energy will become so strong as to ascend with considerable force, thereby causing the disease to disappear.

12.What is the biggest difference between herbal medicines and Western medications?

(Writer: May Loo, M.D., Clinical Professor. This article is excerpted from “East West Healing-Integrating Chinese and Western Medicines for Optimal Health”)
Herbs are all-natural substances, while Western medications are usually synthetic compounds made by pharmaceutical companies.
Herbs can tonify the body as a whole, while medications usually treat only symptoms and do not have an overall strengthening purpose.
Herbs are used to bring the body into balance. Medications are usually used to treat symptoms.
Chinese medicine considers Western medications to be very powerful substances that can produce wonderful results fairly quickly but tend to weaken the body if they're taken over a long period of time. Although some medications were originally extracted from natural substances (the most well-known example is penicillin taken from mold), almost all of them are synthesized in laboratories. There is a big difference between ingesting the herb as a whole and ingesting just the active chemical ingredients in manufactured form.
The chemical ingredient ephedrine used to treat asthma is so powerful by itself that it has the effect of giving the body a jolt. There are times when we need that kind of stimulus, such as when an infection needs to be cleared up quickly. In chronic situations, however, it is difficult for the body to handle such a powerful impact regularly.

13.How does the Chinese medicine practitioner make the tongue diagnosis?

The tongue in a human being is the most prominent indicator of your level of health and any disorder has an effect on the color, texture, appearance and coat on your tongue.
The tongue is usually divided into the following parts: the tip, middle, root, and borders, revealing pathologic changes of the heart, lung, spleen, stomach, kidneys, liver, and gallbladder respectively.
The tip of the tongue often reflects the condition of the heart and lungs;
Borders of the tongue often reflect the condition of the liver and gallbladder;
The middle part of the tongue often reflects the condition of the spleen and stomach.
Root of the tongue often reflects the condition of the kidney;
Color of the tongue body reflects the condition of qi and blood and functional state of the zang-fu organs.
Tongue coating is a layer of moss-like material covering the tongue, inspection of it can provide information about the nature, depth and location of the pathogenic factor, the strength and integrity of normal qi, and the degree of fluid consumption.
The color of the tongue coating reflects not only the heat or cold nature of the condition, but also the interior or exterior characteristics and the degree of penetration of the disease.
A thin coating usually indicates absence of severe illness or only the exterior portion of the body being attacked by pathogenic factors, while a thick coating suggests inward penetration of pathogenic factors or presence of retained food or phlegm.
A moist coating indicates that the body fluid is not impaired, while a dry coating is a sign of impairment of body fluid.
If you are located far away from the direct reach of our Chinese Doctor then the best thing you can do is to make available required materials for tongue diagnosis so that he can diagnose the health problems that are afflicting you at present. It is one of the ways to get most accurate diagnosis that ensures good health and enjoy a high level of wellness for a long time by taking the right prescriptions made under the traditional Chinese medicinal system.